Vantix Systems

Our Client is seeking a System Analyst with experience with CIS (Customer Interaction Center) whom will be accountable for completing System Analyst tasks, providing technical expertise to the team, configuration and performance of the CIC and application support. This includes ensuring operational requirements for ad-hoc support, ticket support, enhancements, projects, and initiatives, being a resource for major capital projects and administrative work and achieving the required outcomes with time spans of up to 3 - 12 months.

This role is open to full time onsite, and/or hybrid (2 days onsite/week). No fulltime remoting. Must be Canadian Citizen to apply and work within Canada at all times.

• Computer Science or Engineering degree or Computer Engineering/System Technology diploma is preferred

• Genesys cloud certification is required.

• 1-5 years of hands-on experience working with large, complex mission-critical IS applications

• Experience with System Delivery Life Cycle using one or more common programming languages

• Experience gathering business requirements from the business users 

• Demonstrated capability to design, develop and unit test IS solutions using one or more common programming languages

• Ability to react with urgency to troubleshoot critical issues when faced with application availability situations

• 1+ years of experience in Telephony systems

• Strong technical skills in the following:

  • Telecommunications

  • Telephony

  • Genesys Cloud

  • SIP

• Demonstrated capability to learn upcoming technologies (eg. Cloud speech enabled IVR, Natural Language Understanding technology (NLU), Voicebots, Chatbots)

• Effective interpersonal and Customer skills which will help to build and foster lasting customer relationships, and maintain inter-team and intra-team relationships

• Strong work ethic and critical thinking skills that would allow for success in a highly visible area of Information Services including high customer demands and after-hours support

• Actively strives to efficiently fulfill customer requests and complete assigned tasks with a high degree of quality.

• Seeks out and acts on opportunities to improve processes and procedures within the team and application services in general

• Understanding of Azure and its products (Dev Ops, Application Insights, Data Factory, App Services, etc.).

• Understanding of API's and integrations using Genesys cloud and external applications.

• Familiarity with Data Bricks and understanding of table structures, queries and reporting. 

• Computer-related certifications such as Telephony, SIP, CCNA, and Microsoft certifications would be considered assets