Vantix Systems

The Ministry of Social Development and Poverty Reduction (SDPR) supports vulnerable populations across British Columbia through critical services, including income and disability assistance, which are delivered by the Service Delivery Division (SDD). As noted in the Ministry’s Service Plan, caseloads are projected to grow, further increasing demand for services to vulnerable clients, and putting a significant strain on SDD’s capacity to provide essential services through the existing service delivery mechanisms. 

 Through this project, SDD will perform workload analysis activities to identify bottlenecks, areas of “waste” and opportunities for automation and/or digital tools to reduce staff workloads. These changes will address rising caseload, sustain service delivery, and ensure British Columbians receive equitable and efficient support without the need for additional staff.  

5+ years experience leading multi-discipline teams in a business initiative to design and align new business systems with business processes, and have created and followed a change management plan to move from an ‘as is’ state to the ‘to be’ state

 5+ years experience applying Project Management, Business Process Analysis and Change Management techniques to ensure the delivered business product quality expectations

7+ years experience managing effective communication with project stakeholders at all levels from diverse work units

10+ years experience working with a diverse range of technical and business stakeholders to understand business needs, document current state workflows, identify bottlenecks and define appropriate and achievable recommendations for efficiency gains in workload management

10+ years experience developing and measuring Key Performance Indicators (KPIs) and quantifying expected outcomes