Vantix Systems

Our Client is seeking a Senior Service Designer to support a data centre of excellence that delivers services to enable data access, analytics and economy to support data-informed decision making. This role works to effectively deliver data products as the organization's data assets. The role focuses on delivering data products with agility, focus on business outcomes, innovation, and transformation to ensure data is treated as a corporate asset. This role supports the Data Centre of Excellence team in defining the scope, roadmap, designing the product, prototyping of data products and product opportunities.

Work must be done from within Canada, due to network and data security issues. Resource will work remotely, though must be available for onsite meetings when required. Frequency of meetings could be up to 3-4 times per month. Must be Canadian Citizen to apply.

• Experience creating journey maps and service blueprints or other visual representations of user needs. (6+ years)

• Experience facilitating and leading co-design workshops. (6+ years)

• Experience using human-centered design approach (UX, customer experience, service design, interaction design, etc.). (5+ years)

• Experience working with digital or data product (data pipelines, data user interfaces, data catalogues, data architecture etc.) (5+ years)

• Working as a Service Designer on a project comparable in size and complexity to the service innovation, program review, and/or digital transformation projects such as the GoA. (5+ years)

• Experience analyzing research data and presenting findings in diverse ways. (5+ years)

• Experience creating service metrics and measures. (5+ years)

• Experience moving through projects shifting focus from small details to understanding the whole system and the relationship between them. (5+ years)

• Experience planning, conducting and analyzing behavioral/ethnographic field research to understand user, employee, and government needs and goals. (5+ years)

• Experience working in or for the public sector. (2+ years)